Privacy Policy

We only collect what we need to deliver your order and to make your visit to this website a better one. This policy explains exactly what that means.

Information we collect

When you place an order or create an account we collect your name, email address, delivery address, phone number and the message you want written on the cake. We also record your order history so that we can handle returns, repeat orders and support requests quickly.

We use cookies and similar technologies to keep you signed in, to remember what is in your cart and to understand which pages are useful. You can clear or block cookies in your browser settings, although some parts of the site will then not work as expected.

How we use your information

We use your information to process and deliver orders, to send order confirmations and delivery updates, to answer your questions and, if you have asked for it, to send you offers and product updates. We use it to detect and prevent fraud and to keep our systems secure.

Who we share it with

We share only what is needed with the partners who help us run the business: the payment gateway that processes your payment, the delivery partner who brings your order, and the hosting provider that stores the site. We never sell your personal information to anyone. We do share information where the law requires it, for example to prevent fraud or to comply with a lawful order.

How long we keep it

We keep your order records for as long as needed to meet legal, tax and accounting obligations, and to handle any dispute or support request. Marketing preferences can be changed or withdrawn at any time.

Your rights

You can ask us for a copy of the personal information we hold about you, ask us to correct it, ask us to delete it where we are not required to keep it, or ask us to stop using it for marketing. You can also withdraw consent at any time. Email support@theflyingcakes.com and we will respond within 30 days.

Security

The site is served over HTTPS, card details are handled by a PCI compliant payment gateway and never stored on our servers, and access to customer data is limited to the staff who need it. No system is perfectly secure, so please change your account password regularly and never share it with anyone.

Children

This site is not intended for children under 18, and we do not knowingly collect their personal information. If you believe a child has given us information, contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. The current version is always published on this page, and any significant change will be reflected here.